Terms of Use

1. Acceptance of Terms

By accessing, browsing, or using the PrivateClawd platform, including any associated websites, APIs, bot interfaces (such as ClawdBot and MoltBot), mobile applications, and related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use ("Terms"). If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree to all of these Terms, you must not access or use the Service. These Terms constitute a legally binding agreement between you ("User," "you," or "your") and PrivateClawd ("we," "our," or "us").

2. Description of Service

PrivateClawd is a managed cloud platform that enables users to deploy and manage autonomous AI agents powered by OpenClaw. The Service provides, without limitation:

• Agent creation, configuration, and lifecycle management in isolated Docker containers and dedicated VMs
• Integration with messaging channels (Telegram, WhatsApp, Discord, Slack)
• Configuration of LLM providers (OpenAI, Anthropic, Google Gemini, DeepSeek, Groq, OpenRouter, Together AI)
• Built-in and custom skill management, including MCP server integration
• Browser automation, code execution, and sandboxed computing capabilities
• File workspace management with per-agent isolation
• Token usage analytics, billing, and subscription management

The Service may evolve over time, and we reserve the right to modify, suspend, or discontinue any feature or component of the Service at any time, with or without notice.

3. Eligibility

You must be at least 16 years old (or the minimum age required by applicable law in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of an entity, you represent that you are authorized to accept these Terms on that entity's behalf.

4. User Accounts

4.1 Registration

To use the Service, you must create an account by providing a valid email address and password, or by authenticating through Google OAuth. You agree to provide accurate, current, and complete registration information and to keep it updated.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any access tokens. You must immediately notify us at [email protected] of any unauthorized use of your account or any security breach. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

4.3 API Keys & Third-Party Credentials

You are solely responsible for all third-party API keys and credentials stored within the Service (including LLM provider keys, Telegram bot tokens, WhatsApp credentials, and others). You must ensure your keys are valid and that your usage complies with the respective provider's terms of service. While PrivateClawd encrypts stored credentials at rest (AES-256-GCM), we are not liable for charges, data exposure, or service disruptions incurred through your keys or caused by third-party provider outages.

4.4 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent plan limits, bans, or restrictions is a violation of these Terms and may result in immediate termination of all associated accounts.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable local, state, national, or international laws, regulations, or third-party rights
• Send spam, unsolicited messages, phishing content, or engage in harassment through agents
• Deploy agents that generate, store, or distribute illegal, harmful, defamatory, obscene, or abusive content
• Create agents that impersonate real persons, organizations, or government entities without authorization
• Attempt to gain unauthorized access to other users' agents, data, accounts, or any part of the Service infrastructure
• Use code execution or browser automation capabilities to mine cryptocurrency, conduct DDoS attacks, scan for vulnerabilities in third-party systems, or perform any malicious activity
• Circumvent, disable, or interfere with platform resource limits, rate limits, security features, or access controls
• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the Service (except to the extent expressly permitted by applicable law that cannot be waived by contract)
• Resell, sublicense, or redistribute access to the Service or any component thereof without our prior written authorization
• Use the Service in a manner that could damage, disable, overburden, or impair our servers or interfere with any other party's use of the Service
• Upload or transmit malware, viruses, trojan horses, or other malicious code
• Scrape, harvest, or collect data from the Service by automated means other than through our provided APIs

We reserve the right to investigate and take appropriate action, including suspension or termination of your account without prior notice, reporting to law enforcement authorities, and pursuing any available legal remedies.

6. Agent Content & User Responsibility

You are solely and exclusively responsible for all content generated, transmitted, stored, or processed by your agents, including but not limited to messages sent through Telegram, WhatsApp, Discord, Slack, or any other connected channel, files created in agent workspaces, code executed by agents, and any actions performed by agents through browser automation or API integrations.

PrivateClawd does not monitor, moderate, endorse, or assume any responsibility for the output of your agents. AI-generated content may be inaccurate, incomplete, or inappropriate. You must ensure that your agents comply with the terms of service of all connected platforms, LLM providers, and applicable laws. You assume all liability arising from your agents' actions.

7. Service Plans & Billing

7.1 Free Plan

The Free plan includes limited agent instances and token quotas as described on our pricing page. Free plan features, quotas, and availability may change at any time with reasonable notice. The Free plan is provided "as is" without any service level commitments. We reserve the right to discontinue or modify the Free plan at our sole discretion.

7.2 Paid Plans & Billing Products

PrivateClawd offers several billing products. By purchasing any of the following, you authorize us to charge your payment method in accordance with the terms below:

• Agent Hosting Subscriptions — recurring monthly or annual subscriptions for dedicated agent hosting. Pricing is volume-tiered based on the total number of hosted agents on your account (e.g., from $30/agent/month for a single agent down to $20/agent/month for ten or more agents; annual plans at corresponding discounted rates). Hosting includes a dedicated Docker container or VM, 24/7 uptime, and included token allowances per billing cycle.
• Metered AI Token Subscription — a usage-based subscription that allows you to deposit funds (token credits) into your account balance. Deposits are credited immediately and billed at the end of the billing cycle via Stripe metered billing. Graduated volume pricing applies (e.g., $1.00 per token for the first tier, decreasing to $0.80 per token at higher volumes). By activating a metered subscription, you authorize recurring usage-based charges to your payment method.
• One-Time Token Bundles — one-time purchases of token credits (e.g., $50, $100, $200, $400 bundles) credited to your account balance upon payment confirmation.
• Token Deposits — instant credits added to your account balance under your metered subscription. Deposits are available for use immediately upon confirmation and are billed at the end of your billing cycle. Once credited, deposits are considered delivered and are non-refundable to the extent they have been consumed.

We may change pricing, introduce new billing products, or discontinue existing products with 30 days' advance notice. Your continued use of the Service after a pricing change takes effect constitutes acceptance of the new pricing.

7.3 Three-Tier Wallet & Token Consumption

Token balances are managed through a three-tier wallet system:

• Account Balance — your aggregate token balance, funded by subscription allowances, purchased bundles, and metered deposits. When debiting, subscription tokens are consumed first, followed by purchased tokens.
• Agent Reserve — tokens allocated from your account balance to a specific agent. Reserved tokens are dedicated to that agent's usage.
• LLM Provider Key Balance — tokens transferred from the agent reserve to the agent's LLM provider API key (e.g., OpenRouter). A platform service fee (currently approximately 30%) is applied at this transfer boundary to cover infrastructure, orchestration, and provider costs. This fee is disclosed on the billing page and may be adjusted with 30 days' notice.

Tokens are consumed the moment they are submitted to a third-party LLM provider and are irrecoverable. Once a request is sent to OpenAI, Anthropic, Google, DeepSeek, Groq, OpenRouter, Together AI, or any other configured provider, the corresponding tokens are permanently spent regardless of whether the provider returns a successful response. You acknowledge that token consumption is determined by the provider's metering (input and output tokens) and that PrivateClawd has no control over how providers count tokens.

Transfers between wallet tiers (account to agent, agent to key) are processed in real-time. Funds transferred to an LLM provider key that have been consumed by that provider cannot be reclaimed or reversed.

7.4 Browser Automation Fees

Certain browser automation configurations incur additional daily fees:

• AdsPower Browser — $1.50 per day, automatically debited from your account balance for each day (or partial day) that an agent with AdsPower browser is running.
• Headless Chromium, Chromium VNC, Extension Relay — included at no additional cost.

Browser fees are charged proactively before an agent starts and on each subsequent calendar day. If your account balance is insufficient to cover the daily fee, the affected agent will be automatically stopped until sufficient funds are available. Browser automation fees for any day (or partial day) during which the service was active are non-refundable.

7.5 Spend Limits & Auto-Pause

You may optionally configure a global monthly spend limit (minimum $5) and per-agent daily or monthly budget caps. When your cumulative spending reaches the configured threshold, agents will be automatically paused to prevent further charges. The platform also includes automatic loop detection that may pause an agent if abnormal token consumption patterns are detected.

You acknowledge and agree that: (a) charges incurred up to and including the transaction that triggered the pause are valid and non-refundable; (b) due to the real-time nature of LLM requests, actual spending may slightly exceed the configured threshold before the pause takes effect; (c) spend limits are a convenience tool and do not constitute a guarantee against charges above the threshold; and (d) it is your sole responsibility to configure and maintain appropriate spend limits.

7.6 Cancellation

You may cancel any subscription at any time through the Stripe Customer Portal accessible from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period for which you have already paid. Upon cancellation of an agent hosting subscription: (a) remaining tokens on the agent's LLM provider key are reclaimed to the agent reserve; (b) the agent reserve balance is returned to your account balance; and (c) the agent is unlinked from the subscription and stopped.

No refund will be issued for the unused portion of a subscription period after cancellation. You are responsible for canceling subscriptions before the next billing cycle to avoid further charges. We are not responsible for charges incurred due to failure to cancel in a timely manner.

7.7 Refund Policy

Eligibility & Timeframe

Refund requests must be submitted within 30 calendar days of the original payment date. Requests received after this period will not be considered under any circumstances. To request a refund, send an email to [email protected] with the subject line "Refund Request", including your account email address, the transaction identifier, and the reason for the request.

Full Refund — Unused Resources Only

A full refund is available only if all of the following conditions are met at the time of the request: (a) no compute resources (agent hosting, container uptime, dedicated VM time) have been provisioned or consumed; (b) no AI tokens have been used or transferred to any LLM provider key; (c) no browser automation fees have been incurred; and (d) no metered deposit credits have been spent.

Partial Refund — Partially Used Resources

If any resources have been consumed, you are eligible for a partial refund equal to the remaining unused balance on your account at the time the refund is processed, minus any pending metered charges, outstanding browser automation fees, and platform service fees. Refund processing follows the internal waterfall: amounts are deducted from LLM provider key balances, then agent reserves, then account balance. The following are non-refundable under all circumstances:

• Compute resources already consumed (container uptime, VM hours, dedicated hosting time)
• AI tokens that have been submitted to any LLM provider, regardless of the provider's response status
• Browser automation fees for any day or partial day during which the browser service was active
• Metered deposit credits that have been spent or transferred to an LLM provider key
• The platform service fee portion of any tokens transferred to LLM provider keys
• Token allowances already credited through hosting subscription cycles

Processing

Approved refunds are processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement. Refunds are issued in the original currency of the transaction. Exchange rate differences are not compensated.

Exclusions

• Promotional credits, bonus tokens, referral rewards, and free-tier resources are not eligible for monetary refund
• Affiliate commissions are not refundable to the user who earned them (commissions are subject to clawback as described in Section 8)
• Accounts terminated for violation of these Terms are not eligible for any refund
• Refund requests submitted after the 30-day eligibility window will be declined without exception
• Charges incurred through your own third-party API keys (LLM providers, messaging platforms) are billed by those providers and are entirely outside the scope of this refund policy
• Service disruptions caused by third-party provider outages, force majeure events, or user misconfiguration do not entitle you to a refund

Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us as described above, we reserve the right to: (a) immediately suspend your account and all associated agents; (b) dispute the chargeback with supporting evidence; (c) recover any costs incurred in connection with the chargeback, including dispute fees; and (d) permanently terminate your account if the chargeback is determined to be fraudulent or without merit. We strongly encourage you to contact us first to resolve any billing concerns.

8. Affiliate & Referral Programs

8.1 Referral Program

PrivateClawd may offer a referral program in which existing users earn a one-time reward (currently $10 credited to each of the referrer's and the referred user's account) when the referred user registers using a valid referral link and creates their first agent. Referral rewards are subject to the following conditions:

• Self-referrals, fake accounts, and fraudulent referrals will result in forfeiture of rewards and potential account termination
• Rewards are credited as account balance (not as cash or cryptocurrency) and are non-refundable, non-transferable, and have no cash value
• We reserve the right to withhold rewards pending fraud investigation for up to 30 days
• If the referred user's account is terminated for violation of these Terms within 90 days of registration, the referral reward credited to the referrer may be revoked

8.2 Affiliate & Creator Programs

Approved affiliates and creators earn a commission (currently 20% of the net revenue) on purchases made by users they refer, for the lifetime of the referred account. Affiliate and creator terms include:

• Participation requires approval; we may reject, suspend, or terminate participation at our sole discretion with or without cause
• Commissions are calculated on net revenue (after any applicable refunds, chargebacks, or reversals)
• If a referred user receives a refund, the corresponding commission is subject to proportional clawback
• Minimum withdrawal threshold applies (currently $50); balances below the threshold remain on account
• Commissions earned through fraudulent, deceptive, or incentivized referrals (e.g., "sign up and give me the reward") are void
• We reserve the right to modify commission rates, reward amounts, and program terms with 30 days' advance notice
• Upon termination of your participation, unpaid commissions below the minimum withdrawal threshold are forfeited
• Affiliates and creators must comply with all applicable advertising, disclosure, and consumer protection laws (including FTC guidelines) when promoting the Service

8.3 Promotional Codes

Promotional codes and bonus credits are issued at our discretion, are non-transferable, have no cash value, cannot be combined unless expressly stated, and expire on the date indicated. We may revoke promotional credits at any time if obtained through fraud, error, or violation of these Terms.

9. Telegram Hub

The Telegram Hub is a shared platform bot operated by PrivateClawd that allows users to interact with their agents directly through Telegram without creating a separate Telegram bot. By using the Telegram Hub, you agree to the following:

• Messages sent through the Telegram Hub are processed by PrivateClawd's infrastructure and routed to your selected agent. Message content is transmitted to your configured LLM provider.
• You are solely responsible for all content you send through the Hub and all content your agent generates in response
• We retain a limited conversation history (currently the last 50 messages per user-agent pair) to provide conversational context; older messages are automatically purged
• The Telegram Hub is provided on a best-effort basis without any service level commitments. We may rate-limit, throttle, temporarily disable, or permanently discontinue the Hub at any time
• We may suspend or revoke your Hub access if your usage violates these Terms, Telegram's Terms of Service, or applicable law
• Files sent through the Hub (photos, documents, audio, video) are processed through our servers and may be stored in the agent's workspace; standard data retention policies apply

10. Public & Shareable Chat Links

You may generate public URLs that allow third parties to interact with your agents through an embeddable chat widget or standalone page. By creating a public or shareable chat link, you acknowledge and agree that:

• You are solely and exclusively responsible for all content your agent generates in response to messages from any user — authenticated or unauthenticated — who accesses the link
• Optional password protection is a convenience feature; you are responsible for the security and distribution of any password you set
• We may disable, restrict, or remove any public chat link that violates the Acceptable Use policy (Section 5), is used to distribute harmful content, or generates excessive resource consumption
• Messages sent by visitors through public links are processed and may be stored as part of the agent's conversation history
• Embedding the chat widget on third-party websites does not transfer any liability to PrivateClawd for the content, operation, or compliance of those websites
• We disclaim all liability for any claims, damages, or losses arising from interactions with your agent through public links, including claims by third-party visitors

11. Star Office

Star Office is an optional pixel-art dashboard feature that provides a visual representation of your agents' status. Star Office is provided "as is" as a cosmetic and informational feature only. It carries no service level agreement, no guarantee of accuracy, and may be modified or discontinued at any time without notice. Star Office does not affect the operational state of your agents.

12. Infrastructure & Resource Limits

Each agent runs in a dedicated, isolated environment (Docker container or virtual machine) with allocated CPU, memory, disk, and network resources. You acknowledge and agree that:

• Resource allocations (CPU, RAM, disk space, network bandwidth) are subject to fair-use limits as published on our documentation and pricing pages
• We reserve the right to throttle, suspend, or terminate agents that consume excessive resources, exhibit abnormal behavior, or negatively impact the stability or performance of shared infrastructure
• We may migrate your agents between infrastructure providers, data centers, or hardware configurations at any time with reasonable effort to minimize downtime, but without guarantee of zero downtime
• Scheduled and unscheduled maintenance may temporarily interrupt agent availability; we will provide advance notice when reasonably possible
• Container images, base operating systems, and runtime dependencies may be updated at our discretion to address security vulnerabilities or improve performance
• We do not guarantee any specific level of uptime, latency, or throughput unless a separate Service Level Agreement (SLA) has been executed

13. Intellectual Property

13.1 Our Intellectual Property

The Service, including its design, source code, compiled code, user interface, logos, trademarks, trade dress, documentation, and all related intellectual property, is owned by PrivateClawd and protected by copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

13.2 Your Content

You retain all ownership rights in your agent configurations, custom skills, workspace files, and any other content you create or upload to the Service ("Your Content"). By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, transmit, and display Your Content solely as necessary to provide the Service to you.

13.3 Feedback

If you provide us with feedback, suggestions, ideas, or improvements regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, non-exclusive, fully paid, royalty-free right to use, reproduce, modify, and incorporate such Feedback into the Service without any obligation to you. This does not apply to Your Content.

13.4 Open Source

OpenClaw is a separate open-source project governed by its own license. The open-source components incorporated in the Service remain subject to their respective licenses. Nothing in these Terms restricts or modifies those open-source licenses.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT:

• The Service will be uninterrupted, timely, secure, or error-free
• Agent responses or AI-generated content will be accurate, complete, reliable, or appropriate for any purpose
• Third-party integrations (LLM providers, messaging platforms, APIs) will remain available or compatible
• Your data will never be lost — you are responsible for maintaining your own backups
• Defects in the Service will be corrected within any specific timeframe
• The Service is free of viruses, malware, or other harmful components
• Spend limits, auto-pause mechanisms, or budget controls will prevent all overspending in every scenario
• Token consumption calculations, billing amounts, or usage metrics will be free of error at all times
• The Telegram Hub, public chat links, or any communication channel will be available at all times
• Browser automation sessions will complete without interruption, data loss, or unexpected behavior

You acknowledge that AI technology is inherently unpredictable, and agent outputs should not be relied upon as the sole basis for decisions that could have legal, financial, medical, or other significant consequences.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

IN NO EVENT SHALL PRIVATECLAWD, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless PrivateClawd, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your use of the Service or any activity under your account
• Content generated, transmitted, or processed by your agents, including through Telegram Hub, public chat links, or any connected messaging channel
• Actions performed by your agents through browser automation, code execution, API integrations, or any other Service capability
• Your violation of these Terms or any applicable law, regulation, or third-party right
• Your negligence or willful misconduct
• Any dispute between you and a third party relating to your use of the Service
• Any claim arising from data accessed, collected, or processed by your agents through browser automation or web scraping
• Any billing disputes, chargebacks, or payment fraud associated with your account

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

17. Dispute Resolution & Arbitration

17.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved quickly through good-faith negotiation.

17.2 Binding Arbitration

If we cannot resolve the dispute informally, you and PrivateClawd agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including its formation, performance, and breach) shall be settled by binding arbitration, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights. The arbitration shall be conducted by a single arbitrator in accordance with rules mutually agreed upon by the parties, or failing agreement, under the rules of a recognized arbitration institution.

17.3 Class Action Waiver

YOU AND PRIVATECLAWD AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

17.4 Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits. This arbitration agreement does not preclude you from bringing issues to the attention of governmental agencies that may be able to seek relief on your behalf.

18. Termination

18.1 Termination by You

You may delete your account at any time from the platform settings. Upon account deletion, your agents will be immediately stopped and their containers removed. All associated data (configurations, workspace files, logs) will be permanently deleted within 30 days, except where retention is required by law.

18.2 Termination by Us

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice if: (a) you breach any provision of these Terms; (b) we are required to do so by law; (c) your account is involved in suspected fraud, abuse, or illegal activity; or (d) we discontinue the Service. Where reasonably possible, we will provide notice before termination.

18.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. Sections 6 (Agent Content), 7 (Service Plans & Billing), 8 (Affiliate & Referral Programs), 13 (Intellectual Property), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 17 (Dispute Resolution), and 21–25 shall survive termination. No refund of any kind will be issued upon termination for cause.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, sanctions, embargoes, power failures, internet or telecommunications failures, DDoS attacks, failures of third-party service providers (including LLM providers and cloud hosting), or any other event beyond our reasonable control. During such events, our obligations are suspended for the duration of the force majeure event.

20. Export Compliance

You represent and warrant that you are not located in, or a resident of, any country subject to comprehensive U.S., EU, or UN sanctions, and that you are not on any U.S. or EU restricted persons list. You agree to comply with all applicable export control and sanctions laws and regulations in connection with your use of the Service.

21. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. To the extent that arbitration does not apply, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any disputes arising from or relating to these Terms or the Service.

22. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will: (a) update the "Last updated" date at the top of this page; (b) notify you via email or in-app notification at least 14 days before the changes take effect; and (c) provide a summary of material changes. Your continued use of the Service after the revised Terms take effect constitutes acceptance of the changes. If you disagree with the revised Terms, you must stop using the Service and may request account deletion.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

24. Entire Agreement & No Waiver

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PrivateClawd regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any default shall not constitute a waiver of any subsequent default.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

26. Beta Features

We may offer certain features, tools, or integrations designated as "beta," "preview," "experimental," or similar ("Beta Features"). Beta Features are provided for testing and evaluation purposes only, "as is" and "as available," without any warranty or service level commitment. We may modify or discontinue Beta Features at any time without notice. Your use of Beta Features is at your sole risk, and additional terms may apply.

27. Contact

For questions about these Terms of Use, contact us at: