Contact Us
Have a question, need help with your bots, or want to discuss enterprise solutions? We're here to help.
Technical Support
Bot deployment issues, platform bugs, or feature requests
[email protected]
Sales & Enterprise
Custom plans, team management, dedicated containers, and SLA
[email protected]
Security & Privacy
Data protection inquiries, vulnerability reports, GDPR requests
[email protected]
Response Times
- Free planWithin 48 hours
- Pro planWithin 12 hours
- Enterprise planWithin 2 hours
- Security issuesWithin 4 hours
Support Hours
- Email support24/7
- Live chat (Pro+)Mon-Fri, 9-18 UTC
- Enterprise hotline24/7
- Scheduled callsBy appointment
Frequently Asked Questions
How do I report a bug or request a feature?
Email [email protected] with a detailed description. Include your bot ID, steps to reproduce, and any relevant screenshots or logs. Feature requests are tracked and prioritized based on community feedback.
I forgot my password. How do I reset it?
Go to the Sign In page and click "Forgot password." We'll send a password reset link to your registered email address. If you signed up with Google OAuth, simply use the "Continue with Google" option.
Can I migrate my bots from another platform?
Yes! Our support team can help you migrate bot configurations and data. Enterprise plan users get dedicated migration assistance. Contact [email protected] for details.
Do you offer custom enterprise solutions?
Absolutely. We offer custom deployments, dedicated infrastructure, SSO integration, team management, and custom SLAs. Reach out to [email protected] to discuss your requirements.
How do I delete my account and all associated data?
You can delete your account from the dashboard settings. This will permanently remove all bots, configurations, workspace files, and personal data within 30 days. For immediate deletion requests, contact [email protected].